Refund policy

We recognise the importance of complete customer satisfaction. However, all of our furniture is made to order and we begin production immediately upon payment being received and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. We do not take any responsibility and are unable to provide a refund if the furniture does not fit your space or if you change your mind, so please choose carefully. 

If on the rare occasion, the product is faulty (as defined in the Consumer Goods Act 1993), we will work with you on finding a solution, i.e. repair of the item. Please get in touch with us ASAP at workshop@workshopdirect.co.nz where we will find a solution for you. In this email we will need your order number and for you to clearly state what is faulty with the product along with photos.

If the item has been damaged during transit, we will work with you and the courier company to find a solution. Please get in touch with us within 7 days of delivery by email workshop@workshopdesigns.co.nz.