Shipping policy

Custom furniture is made to order. All orders are made to order and our lead times can vary. You will receive an update from the Team at Workshop with your collection date.

Once the order is placed, we will update you on current production times for your order. If you have an urgent project, please contact us at workshop@workshopdesigns.co.nz and we will see what we can do to make it work.

Shipping costs vary per item. You can find out shipping costs by adding products to the cart and before proceeding to payment, it will automatically calculate this for you.

Collections - Yes we allow collection of Furniture items; this will be from our factory at 1 Thistle Avenue, Masterton, NZ. Please select the Click & Collect option upon check out and one of our team members will be in touch with available collection times.

Furniture orders are couriered, freighted on a truck or personally delivered in our van. Once the item is ready to ship, you will be notified by email regarding the status of your order and how we intend to ship the order. Please read carefully the below inclusions and exclusions. We also suggest once you have been notified of the day of delivery, you carefully protect floors and door jams to allow our delivery teams or chosen freight contractor to deliver the items safely into position.

Couriered - We courier smaller or flat packed furniture via a local courier in NZ. We hold no responsibility for lost packages or failed deliveries to the address of the recipient. A tracking number is issued to every customer with purchase.

Freighted - For customers in NZ (outside of Masterton) we freight via a local freight contractor in NZ. We hold no responsibility for lost packages or failed deliveries to the address of the recipient. A tracking number is issued to every customer with purchase.

Before placing your order, please ensure the following:
- Items you intend to purchase will fit in the area you have selected for it.
- Doors, stairwells and other entrance ways (including lifts) are wide enough to allow for the furniture to fit in the space by yourself.
- When placing your order, please ensure the correct contacts such as phone numbers, e-mail addresses and delivery addresses are provided.

As our warehouse space is limited, Workshop Direct can only hold furniture orders for up to 2 weeks after completion so we ask that you make sure you have your space ready at the end of the indicated lead-time. We will happily redirect the delivery to a storage facility at your request (no additional fee if it is in the same delivery area as your home address - areas being Auckland, rest of the North Island, & South Island (not including any outer islands)). Alternatively we can offer to store your furniture at the following rates after the 2 week holding period:

- $30 per day for standard furniture